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	<title>The Gold Apples Blog</title>
	<link>http://www.thegoldapples.com/blog</link>
	<description>All things Customer Service !</description>
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		<title>Invest in Customer Service</title>
		<description><![CDATA[How much money and time do you invest in customer service training ( books, seminars, cd&#8217;s etc)  to improve your skills ? The average answer is &#8220;Nothing.  I go to work and learn while I&#8217;m there&#8221; Would you feel comfortable visiting a doctor who had that philosophy?  or a dentist? and knowing that a large majority of customer [...]]]></description>
		<link>http://www.thegoldapples.com/blog/?p=304</link>
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		<title>15% from Seth Godin</title>
		<description><![CDATA[Short, sweet, and to the point&#8230;.. but a very powerful message in today&#8217;s blog by Seth Godin. I recommend you subscribe to this daily blog.  It takes only a minute or two to read and Seth has some great insights. Enjoy !]]></description>
		<link>http://www.thegoldapples.com/blog/?p=294</link>
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		<title>Perfect Customer Service&#8230;&#8230;.</title>
		<description><![CDATA[Doesn&#8217;t exist.  Yes, I know,  no surprise here. But trying your best each time to make a customer&#8217;s experience as good as it can possibly be&#8230;&#8230;.. That&#8217;s admirable, and a worthwhile goal. Try, learn from your attempts, get better, and try again. A great way to approach Customer Service&#8230;&#8230;. and so many other aspects of [...]]]></description>
		<link>http://www.thegoldapples.com/blog/?p=291</link>
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		<title>Dysfunctions</title>
		<description><![CDATA[Reading a very interesting book at the moment titled &#8220;The Five Dysfunctions of a Team&#8221; It does an excellent job of showing how teams fail, how simple it is for them to succeed, and why most never do succeed. It also illustrates very clearly to me why most marriages end in divorce, why brothers don&#8217;t [...]]]></description>
		<link>http://www.thegoldapples.com/blog/?p=289</link>
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		<title>Customer Service and Thank You !</title>
		<description><![CDATA[The two really do go together, don&#8217;t they? I heard a very dynamic speech from a lady named Heidi Brown the other day.  She said that customer service is a rare thing ( true customer service).  Heidi also stated that in her opinion, saying Thank You in the form of a gift is a very [...]]]></description>
		<link>http://www.thegoldapples.com/blog/?p=277</link>
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		<title>Details</title>
		<description><![CDATA[Read the sentence below; - Woman without her man is lost! A slight detail added can affect the meaning (see below) - Woman; without her, man is lost! Attention to detail, try as best you can to be aware of what you are conveying.]]></description>
		<link>http://www.thegoldapples.com/blog/?p=274</link>
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		<title>Decide&#8230;..</title>
		<description><![CDATA[A very successful car salesman told me this; The single toughest thing for a person to do&#8230;&#8230; is to decide.  Take car shopping for example.  They can easily go on the internet, read reports, compare models, narrow things down.  Then they can  go to a multitude of car lots, test drive cars, get detailed pricing, [...]]]></description>
		<link>http://www.thegoldapples.com/blog/?p=271</link>
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		<title>Persistence&#8230;..</title>
		<description><![CDATA[Many people believe that Persistence is the single greatest reason for success.  I agree ! Think of anything that has ever been done&#8230;.. Success doesn&#8217;t lie in the first, second, or often 1000th attempt.  Persistence is the key.  But don&#8217;t take my word for it, look in the mirror.  Are you able to walk ?  [...]]]></description>
		<link>http://www.thegoldapples.com/blog/?p=268</link>
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		<title>Practice What You Teach&#8230;..</title>
		<description><![CDATA[I have taught people to do some truly difficult things. These people had heard most of the info I shared with them before. So why was I successful at teaching when others had failed ? Well there are likely a few reasons, but I think a key factor was this; People watch you and, if [...]]]></description>
		<link>http://www.thegoldapples.com/blog/?p=267</link>
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		<title>On &#8216;Getting It&#8217; and Customer Service</title>
		<description><![CDATA[At first this may not read as &#8216;Positive&#8217;, but bear with me.  Many people won&#8217;t see my message in this post, but this is for the few who will&#8230;&#8230;&#8230;.. I walked into my local neighbourhood copy/mail/business service store and walked over to use the photocopying machine. I lifted the lid to the copier, and before [...]]]></description>
		<link>http://www.thegoldapples.com/blog/?p=265</link>
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