Stretching….not good for Customer Service.
Filed Under Category Business, Customer Service, Customer Service training, Sales, Sales Training, Uncategorized by Schottsi
The day begins and you sit down to your pile of planned work/activities.
How do you tackle your work?
1. You Stretch it out ….. making the pile last the day.
or
2. You get it done quickly and find other activities to do to complete the day.
It’s easy to tell the stretcher from the non stretcher (or ‘go getter’)
Here are some excuses you’ll hear from a stretcher;
“I’m too busy, tell them I’ll call back later.”
“Send them to my voice mail.”
“I’m swamped! Can you help them?”
“This pile just keeps getting bigger no matter how many days i spend on it.”
“There are way to many fires to put out….. I can’t get to anything new!”
etc, etc, etc,
Stretching is unproductive and bad for your customers.
Be unique from the pack……..
Don’t stretch.
February 5, 2010 | | Tags: Business, Customer Service, Customer Service training, Sales, Sales Training
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