It really is that simple.
We love to complicate things. Maybe because, from an uninformed perspective, things look really complicated.
We hate to appear stupid. Rather than admit our short comings…… we console ourselves by saying topics and skills are so complicated, that only an expert can understand .
What am I talking about specifically? Pick a topic. Love, how to play the guitar, the stock market, real estate, customer service, marketing, tooth decay, ,,,,,, anything.
Everyone shrugs.
The novice who quits, shrugs and claims it’s too complicated.
The master shrugs and says things are so simple.
Who’s right?
They both are.
Everything is complicated when you first see it. Do you want to spend enough time and effort to understand your topic ? If do, then things will change from complicated…… to simple.
It’s magic……yet it works every time.
If you’re content to see things as complicated; then you will remain frustrated and a novice.
If you continuously struggle to see things as simple; you will be on your way to becoming a master.
the life long novice accomplishes nothing.
Bad News Sells….But Great Customer Service Can Sell Too !
Do a Google search for “Bad Customer Service”.
Now do a search for “Good Customer Service”.
The links for Bad Customer Service are plentiful, while the websites dedicated to showcasing great customer service are not as easy to find….. the bad news is always more entertaining right?
Sure, we all get a big kick out of reading the horror stories of some poor stranger ( as long as no one gets hurt, of course).
But for my own day to day experiences…. I would much rather get good or even great customer service than receive bad.
Admittedly alot of the customer service I get is bad. But so much of it is good too.
Great customer service stories can be even more entertaining than the bad ones. I will continue to read about both the good … and the bad customer service out there.
I just wish it was as easy to find the good exmples online as it is to discover the bad.
Terry
www.thegoldapples.com
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