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It's All Customer Service Can customer service excellence really be the key to a great and successful business? Customer service excellence alone will not make a great business will it? The answer is a resounding yes! But what about your personal life? Great customer service would have no impact on that, would it? Once again the answer ....... is YES!
I imagine a large group of the population would dispute this....... If everyone agreed then excellent customer service would not be so rare and elusive.
So let's get down to it shall we? Start giving me examples of how I'm wrong ........ I'll explain to you how I'm actually not wrong
Warning: I have access to a self proclaimed customer service fanatic (Ross from the book The Gold Apples) so it's going to be tough to best me. If you can get me to admit that your example doesn't revolve around customer service ....You'll be highlighted on the website and also win a prize from one of our sponsors.
Enter the ring to see the current challenge (you can see all past challenges here as well in the archive).
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"So you're saying that customer service isn't everything, it's the only thing?" Ross smiled. "That's exactly what I'm saying. You name something that's better, and I can relate it back to being a form of customer service. Many have tried to best me in this, and they usually fail. That’s why I’m your first exposure to the Gold Apples, because I see it so clearly. I’m a customer service freak.”
-Excerpt from The Gold Apples
Click here to submit your challenge
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